Returns & Refund Policy
At The Cartridge Depo Ltd, we are committed to providing quality products and excellent customer service. This Returns & Refund Policy explains your rights and our procedures for returns, replacements and refunds.
This policy is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.
30-Day Return Policy
If a product is faulty, not as described or otherwise does not conform to the contract, you may have the right to reject it within 30 days of delivery and receive a full refund.
Please contact us before returning any item so that we can provide return instructions and arrange collection where appropriate.
Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrectly supplied product, please contact us as soon as possible after delivery.
We may request photographs, order details or additional information to help us assess the issue.
Where goods are confirmed or reasonably believed to be faulty, damaged or incorrectly supplied, The Cartridge Depo Ltd will arrange collection or provide a prepaid return method at no cost to the customer.
Product Assessment
Returned products are inspected and assessed upon receipt.
Our assessment process may take up to 7 business days from the date the returned item is received.
This assessment helps us verify reported faults, shipping damage or supply errors.
Replacement or Refund
If a product is confirmed to be faulty, damaged or incorrectly supplied, we will:
- Provide a replacement product, subject to stock availability; or
- Issue a full refund to the original payment method.
Where a replacement is approved, we aim to dispatch the replacement within 7 business days after the assessment has been completed.
Where a refund is approved, the customer will receive a refund of the full amount paid for the product.
Refund Processing
Approved refunds are processed within 7 business days of approval.
Refunds will be made to the original payment method used for the purchase unless otherwise agreed with the customer.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
Change of Mind Returns
Customers may have cancellation rights under applicable UK consumer protection regulations for online purchases.
Returned products should be handled only to the extent necessary to inspect them. Where permitted by law, deductions may be made for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
This section does not affect your rights where products are faulty, not as described or otherwise subject to your statutory consumer rights.
Non-Returnable Items
Returns may be declined where:
- The product has been damaged through misuse, neglect or improper handling.
- The item is returned incomplete or with missing components.
- The return request is made outside the applicable return period.
- The product has been altered or modified after delivery.
These restrictions do not apply where the customer is exercising their statutory rights in relation to faulty, misdescribed or non-conforming goods.
How To Request A Return
Please email us with the following information:
- Your Order Number
- Your Full Name
- A description of the issue
- Photographs where applicable
Email: support@thecartridgedepo.co.uk
Returns Address
The Cartridge Depo Ltd
Company Number: 17206642
Flat 6, 201 Woodside Green
London
SE25 5EN
United Kingdom
Please do not return products without first contacting us and receiving return instructions.
Your Consumer Rights
Nothing in this policy excludes, restricts or replaces any rights you may have under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.