Frequently Asked Questions
Everything you need to know about ordering, delivery, returns, and selling genuine OEM printer cartridges to The Cartridge Depo.
Who is The Cartridge Depo?
The Cartridge Depo Ltd is a UK supplier of genuine OEM printer cartridges, toner cartridges, ink cartridges, drum units and printing consumables.
What is your company registration number?
Company Number: 17206642.
Where are you located?
Flat 6, 201 Woodside Green
London, SE25 5EN
United Kingdom
How can I contact you?
Products
Are your cartridges genuine?
Yes. We specialise in genuine OEM (Original Equipment Manufacturer) printer cartridges and toner cartridges.
Are your products brand new?
Yes. All products are supplied new unless otherwise stated on the product page.
How do I find the correct cartridge for my printer?
You can search using your printer model or cartridge number. If you need assistance, contact our support team.
Do you supply HP, Brother, Canon and Epson cartridges?
Yes. We supply cartridges and toner products from major manufacturers including HP, Brother, Canon, Epson, Xerox, Ricoh, Kyocera, Lexmark and many others.
Orders & Delivery
How do I place an order?
Orders can be placed securely through our website 24 hours a day, 7 days a week.
Can I amend my order?
If your order has not been dispatched, we may be able to make changes. Please contact us as soon as possible.
Can I cancel my order?
Orders may be cancelled before dispatch. Once shipped, our Returns Policy will apply.
Do you deliver throughout the United Kingdom?
Yes. We deliver throughout England, Scotland, Wales and Northern Ireland.
How long does delivery take?
Most orders are dispatched within one business day. Delivery normally takes between 1 and 3 working days.
Can I track my order?
Yes. Tracking information will be provided where available.
Do you offer same-day delivery?
No. Delivery times depend on the courier selected and your location.
Returns & Refunds
What is your returns policy?
Eligible products may be returned within 30 days of delivery in accordance with our Returns Policy.
What if my order arrives damaged?
Please contact us immediately with details and photographs where possible so we can assist.
What if I receive the wrong item?
Contact us and we will arrange the return and replacement process.
Do you collect faulty products?
Yes. Where required, we can arrange courier collection for inspection.
How long do refunds take?
Approved refunds are normally processed within 7 working days.
How are refunds paid?
Refunds are issued back to the original payment method used when placing the order.
Business Customers
Do you supply businesses and organisations?
Yes. We supply businesses, schools, healthcare providers, charities, local authorities and public sector organisations.
Do you offer bulk discounts?
Yes. Discounts may be available for larger quantity purchases.
Can I request a quotation?
Yes. You can submit a quotation request through our website.
Sell Your Cartridges
Do you buy printer cartridges?
Yes. We buy selected genuine OEM printer cartridges that are unopened and in original packaging.
Do you buy compatible cartridges?
No. We only purchase genuine OEM cartridges.
How do I get a quotation for cartridges I want to sell?
Send us the cartridge model numbers, quantities and photographs where available. Our team will review and provide a quotation.
When will I be paid?
Once goods have been received and verified, payment is normally processed within 24 hours.
Still Need Help?
The Cartridge Depo Ltd
Company Number: 17206642
Contact Address:
Flat 6, 201 Woodside Green
London, SE25 5EN
United Kingdom
Email: support@thecartridgedepo.co.uk
Our customer support team aims to respond to all enquiries as quickly as possible during normal business hours.