Frequently Asked Questions

Find answers to some of the most common questions about ordering, delivery, returns, payments, and printer cartridges from The Cartridge Depo.

How long does delivery take?

Most orders are processed and dispatched within 1–3 business days, subject to stock availability and payment verification.

Do you offer free delivery?

Yes. We offer free standard courier delivery on eligible orders within the United Kingdom.

How can I track my order?

Where tracking information is available, customers will receive shipment details after their order has been dispatched.

What payment methods do you accept?

We accept secure payment methods available during checkout, which may include major debit cards, credit cards, PayPal, and other supported payment providers.

Do you sell genuine printer cartridges?

Yes. We supply genuine manufacturer cartridges as well as compatible alternatives where available.

What are compatible cartridges?

Compatible cartridges are products manufactured by third parties and designed to work with specific printer models. Product compatibility information is provided to help customers identify suitable products.

Can I return a product?

Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in our Returns & Refunds Policy.

How long do refunds take?

Approved refunds are typically processed within 7 business days after returned goods have been received and inspected.

What should I do if I receive a damaged item?

Please contact our support team as soon as possible and provide your order number along with photographs of the damaged item where available.

Can you help me find the correct cartridge?

Yes. Our customer support team can assist with printer compatibility enquiries and help identify suitable cartridges for your printer model.

Do you buy unused printer cartridges?

We may purchase eligible genuine OEM printer cartridges. Please contact us with details of the products you wish to sell.

How can I contact customer support?

Telephone: 07947 971334
Email: support@thecartridgedepo.co.uk

Company Information

The Cartridge Depo Ltd
Company Number: 17206642

Administrative & Correspondence Address:
Flat 6, 201 Woodside Green
London
SE25 5EN
United Kingdom