Returns & Refunds Policy

At The Cartridge Depo, we are committed to providing excellent customer service and a transparent returns process. This policy explains how returns, exchanges, and refunds are handled.

✓ Eligible refunds are typically processed within 7 business days after returned goods have been received and inspected.

30-Day Return Period

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy.

Return Eligibility

To qualify for a return, products should:

  • Be returned within 30 days of delivery.
  • Be unused and in their original condition.
  • Include original packaging where applicable.
  • Include any supplied accessories or documentation.

Incorrect, Damaged or Faulty Products

If you receive an incorrect, damaged, or faulty product, please contact our customer support team as soon as possible.

We may request photographs or additional information to help investigate and resolve the issue efficiently.

How To Request A Return

To initiate a return, please contact us with:

  • Your order number
  • Your full name
  • A description of the issue
  • Supporting photographs where applicable

Our support team will provide instructions regarding the return process.

Refunds

Once returned goods have been received and inspected, eligible refunds will be processed to the original payment method used when placing the order.

Approved refunds are typically processed within 7 business days after inspection of the returned goods.

Depending on your bank or payment provider, additional time may be required before the funds appear in your account.

Exchanges

Where stock is available, eligible items may be exchanged if a product fault or fulfilment error has been confirmed.

Non-Returnable Items

  • Products that have been used or installed.
  • Items damaged after delivery due to misuse.
  • Special-order products where applicable.
  • Products not returned in their original condition.

Customer Support

The Cartridge Depo Ltd
Company Number: 17206642

Administrative & Correspondence Address:
Flat 6, 201 Woodside Green
London
SE25 5EN
United Kingdom

Telephone: 07947 971334
Email: support@thecartridgedepo.co.uk

The Cartridge Depo aims to resolve returns, exchanges, and refund enquiries promptly while providing fair and transparent customer service.